Customers are becoming more and more demanding – in addition to the high price awareness and increasing convenience orientation, they are looking for offers that are best tailored to them and their respective situation. Trends such as “using instead of owning" or the political promotion of environment-friendly mobility concepts have led to the emergence of new business models, such as sharing concepts. Technological innovations are opening new possibilities in the field of intermodal mobility. Platforms containing consolidated supplier offers and comparisons help customers to a self-imposed, intelligent combination of public transport facilities.
The growing need for individualization and real-time information will be key success factors for the Customer Management of the future. Thanks to our international experience in the fields of customer experience, touchpoint management and customer loyalty, we accompany our clients in designing and building customer-centric ecosystems with relevant products and services, mobility platforms and digital solutions with a focus on the complete mobility customer journey.