Construction & Construction Supplier

Rely on our expertise.

How to use Customer Centricity correctly.

Growth and globalization while increasing efficiency – the construction and construction supplier industry is dependent on continuous improvement of all processes within the company to achieve the desired goals. In addition to the optimization of production and development, Customer Centricity strategies and concepts play an essential role for success. This includes the automation of the sales, marketing and service processes, the establishment of central CRM competencies and solutions and the digitalization of products.

Our experience has shown that in an industry that is characterized by projects with complex contact structures, customer knowledge is increasingly relevant for all processes and areas. As a result, processes and systems that have been matched to the sales employees help to optimize customer relationships throughout the company. This also includes the creation of transparency about contacts and roles for other projects. Forecasting aims not only at improving the quality, but also at integrating the production and delivery planning. The purchase and rental business should be optimized on a regular basis through extensive knowledge and cross-departmental communication.

As a strategic partner with international experience, we accompany our clients in opening up new potentials.