Florian Bruckmaier

The experienced Customer Centricity expert Florian Bruckmaier joined Envolved in June 2016. He has been successfully combining his passion for strategy and conception with cross-industry implementation expertise for many years. His focus topics range from customer-centric marketing strategies to Customer Experience Management and the operationalization of CRM & Loyalty concepts. After having held positions in the tourism industry and the CRM consultancy Client Vela, the business graduate and systemic coach lastly led customer-focused projects in the automotive, financial services, retail and utilities industries as a Managing Partner at Batten & Company (BBDO).

Core Competencies:

  • CRM & Loyalty Strategies
  • Customer Experience & Innovation Management
  • Marketing & Media Strategies
  • Target Group Strategies
  • Lead & Campaign Management