Entfalten Sie Ihr Potential.

• pioneers for customer-integrated business management
• strategies for marketing, sales & service
• unique & holistic consulting approach
• conception & implementation of CRM & Lead Management

We support our clients' efforts to realize previously unused potential: We advise all along the value chain – from strategic consulting to implementation of projects, including measurable results and achievements

Kundenzentrierte Unternehmensführung.

• strategies for customer management & retention
• campaign management & dialog marketing
• requirement & process management

We support our clients in developing and implementing the customer-integrated business management.

Involvieren Sie Ihre Kunden.

• strategies for service & customer satisfaction
• establishing customer feedback management
• customer experience management

We know how to ensure customer feedback is highlighted and optimally exploited in-house and keep your company service center customer-focused. There is no better way to keep your company reputation at the top, both inside and out.

Envolved – Pioneers in Customer Centricity

Welcome to Envolved, the independent consulting firm for forward-looking customer management: Customer-integrated business management.

Our 35 Customer Centricity experts support international corporations as well as leading medium-sized companies to realize a constant customer-integrated business management. This includes the networking of processes, data and business units like Sales, Marketing, Product, Service and IT. Typical topics include CRM- & Loyalty-Solutions, Customer Experience Management and Multi- & Omni-Channel Management to Product and Company Launches.

In terms of Merges & Acquisitions, we provide our knowledge of the value of data-driven business models or customer data in general as well as their potential to increase in value to investors and holding companies.

Our unique and holistic consulting approach has shaped our company name Envolved. It is composed of the words “enable” and “involvement”.

Jan Boluminski Markus Lessing

Jan Boluminski

As a pioneer in the fields of CRM and loyalty management (and co-founder and manager of the Payback customer loyalty program), when founding Envolved I was able to recruit the very best professionals to work on our clients’ projects. The team is made up of qualified and experienced executives, project managers and CRM experts.

Markus Lessing

We combine comprehensive management know-how and experience in strategic and operative fields with the ability to adapt and exploit this knowledge to your individual issues. Ultimately, what we do is give our customers the tools to handle this knowledge and leverage their own expertise in business processes.